Bangalore, often hailed as the Silicon Valley of India, is not only a hub for IT but also a thriving center for Business Process Outsourcing (BPO) services. With its modern infrastructure, skilled workforce, and a dynamic business environment, the city hosts numerous leading BPO companies that cater to global clients across various sectors.
These firms offer a range of services such as customer support, finance, human resources, and technical assistance. Their presence contributes significantly to Bangalore’s economy and employment landscape, making the city a go-to destination for organisations seeking reliable outsourcing partners and for professionals aiming to build careers in BPO.
In this blog, we will take a look at the Top 10 BPO Companies in Bangalore.
Top Job Opportunities in BPO Companies in Bangalore
- Customer Support Executive: Handles voice, email, or chat support for global clients. For example, businesses can use tools like AI Phone Calls to say hello to clients with personalized, automated voice greetings, enhancing the initial customer interaction across communication channels.
- Technical Support Associate: Assists customers with technical queries or troubleshooting.
- Process Associate: Manages backend operations like data entry, billing, and order processing.
- HR Executive: Supports recruitment, payroll, and employee engagement processes.
- Finance & Accounting Analyst: Works on invoicing, reconciliation, and accounts payable/receivable.
- Team Leader/Operations Manager: Oversees team performance and workflow efficiency.
- Quality Analyst: Ensures service quality through audits and feedback systems.
- Business Analyst: Analyses performance metrics and process improvements.
- Voice & Accent Trainer: Coaches new hires for global communication.
- Digital Process Executive: Supports automation and AI-led service processes.
List of Top 10 BPO Companies in Bangalore
1. Infosys BPM
- Address: Infosys BPM Limited, Plot no 26/3, 26/4, 26/6, Electronics City, Hosur Road, Bengaluru – 560 100
- Contact: +91 80 2852 2405
- Website: www.infosysbpm.com
- Founded: 2002
Infosys BPM, a subsidiary of Infosys Ltd, leads the business process management industry worldwide from its office in Bangalore. It covers every section related to finance, accounting, customer care, HR, legal matters, and procurement through outsourcing.
By making use of AI, analytics, and RPA, Infosys BPM assists its clients in improving efficiency and achieving digital transformation everywhere. With offices in over 13 nations and a workforce that reaches over 59,000 people, the company participates in the banking, healthcare, telecom, and retail sectors.
Infosys BPM emphasises excelling in operations, complying with laws, and following environmentally friendly business actions.
Average Salary: ₹4.5–₹7 LPA
Services Offered:
- End-to-End Process Outsourcing
- Digital Transformation & Automation
- Finance & Accounting Services
- Human Resource Outsourcing
- Sourcing & Procurement
- Data Analytics & AI Solutions
- Legal Process Outsourcing (LPO)
- Industry-Specific BPM (Banking, Retail, Healthcare)
2. Wipro BPO
- Address: Wipro Limited, Doddakannelli, Sarjapur Road, Bengaluru – 560035
- Contact: +91 (80) 61427999
- Website: https://www.wipro.com/
- Founded: 1945
Wipro BPO helps clients handle business processes in many aspects, such as finance, customer care, human resources, and procurement. The company is located in Bangalore and helps clients worldwide with digital solutions, advanced technology, and automation for better operations and transformation.
Wipro BPO offers its services in the banking, insurance, retail, manufacturing, and healthcare industries. The company excels because of its knowledge in specific domains, flexible ways of delivering, and highly efficient processes.
By putting emphasis on innovative solutions and being sustainable, Wipro BPO keeps being reliable for companies wanting to reduce costs and ensure happy customers.
Average Salary: ₹4–₹6.5 LPA
Services Offered:
- Finance & Accounting Outsourcing
- HR & Payroll Services
- Customer Experience Management
- Procurement Services
- Robotic Process Automation (RPA)
- Risk & Compliance Management
- Infrastructure Support Services
- Cloud-Based BPM Solutions
3. Genpact
- Address: Tower 5A, 1st Floor, Pritech Park SEZ, Bellandure Village, Outer Ring Road, Varthur, Bangalore – 560 037, Karnataka
- Contact: +91 80 39467601
- Website: www.genpact.com
- Founded: 1997
Genpact is an international company offering BPO services and is present in Bangalore. Initially belonging to GE, it is now working independently and supports clients from over 30 nations. Genpact mainly operates in finance, risk management, supply chain management, leveraging advanced supply chain management tools, analytics, and customer care by using digital-led business process services.
With the help of AI and machine learning, it improves how things are done and gives noticeable results. In Bangalore, the delivery centers of Genpact deal specifically with IT-based solutions, smart operations, and business consulting.
Banks, insurers, companies in life sciences, manufacturers, and retail are among its clientele. Genpact is known for being fast, innovative, and skilled in different areas.
Average Salary: ₹4–₹7 LPA
Services Offered:
- Operations Management
- Data Analytics
- Risk Management
- Finance & Accounting Outsourcing
- Healthcare Process Management
- Insurance Claims Processing
- Customer Experience Transformation
- AI-Driven Business Insights
4. Accenture Operations (BPO)
- Address: Prestige Technopolis, 1/8, Dr. MH Maregowda Road, Audugodi, Bengaluru, Karnataka, India, 560029
- Contact: +918069541600
- Website: https://www.accenture.com/us-en
- Founded: 1989 (India operations since 1987)
Accenture Operations, being part of Accenture, focuses on intelligent operations backed by automation, analytics, and AI services. In Bangalore, it manages important delivery centers that help global clients with finance, supply chain, marketing, and customer support.
The BPO services from Accenture are designed for healthcare, telecom, retail, and financial services. Using a digital-first strategy allows enterprises to work faster, cut costs, and make their customers happier.
Being known for its innovative approach, power to transform, and wide reach across the world gives Accenture a strong reputation in the BPO industry. The company supports the development of its workforce and implements environment-friendly practices in its delivery buildings.
Average Salary: ₹5–₹8 LPA
Services Offered:
- Digital Procurement
- Finance & Accounting Operations
- Marketing & Sales Enablement
- Talent & HR Services
- Supply Chain Management
- Automation & AI-Driven Operations
- Industry Analytics
- Cloud-Powered Business Services
5. TCS BPS (Business Process Services)
- Address: SJM Towers, No.18, Seshadri Road, Gandhinagar, Bangalore 560 009, Karnataka
- Contact: +91 80 6724 6000
- Website: https://www.tcs.com/
- Founded: 1968 (BPS arm started 2001)
TCS BPS, the business process services wing of Tata Consultancy Services, delivers comprehensive BPO solutions with a strong base in Bangalore. TCS BPS supports digital transformation through automation, cognitive intelligence, and analytics.
Services cover areas like finance, procurement, supply chain, HR, and customer experience management. With a global delivery model, TCS BPS operates in over 46 countries and serves Fortune 500 companies across sectors including BFSI, retail, manufacturing, and telecom.
The company’s innovation-driven approach and consistent service quality make it a trusted outsourcing partner. It also emphasizes ethical AI and sustainability in operations.
Average Salary: ₹4.2–₹6.8 LPA
Services Offered:
- Finance & Accounting Solutions
- HR & Payroll Outsourcing
- Analytics & Insights Services
- Compliance & Risk Management
- Customer Service Outsourcing
- IT Infrastructure Management
- Platform-Based BPO
- Industry-Specific BPM (Retail, Banking, Telecom)
6. Tech Mahindra BPS
- Address: RMZ Ecoworld Infrastructure Pvt Ltd, Tower 4A&4B,Fourth Floor Marathalli Outer Ring Road, Bengaluru, Karnataka 560103
- Contact: +91-80-4058-5200
- Website: www.techmahindra.com/en-in/business-process-services/
- Founded: 1986 (BPO division formed in 2005)
Tech Mahindra BPS, a part of Tech Mahindra, extends next-generation business process outsourcing in Bangalore. The company specialises in customer experience and also offers support in finance, accounting, human resources, and technical areas, which helps telecom, banking, insurance, and healthcare sectors.
Optimising business functions and providing effective customer engagement is possible with BPS, which makes use of automation, AI, cloud, and analytics. Thanks to its emphasis on innovation, the business supplies services that are scalable, secure, and compliant to enterprises everywhere.
Because of its excellent service, strong knowledge in the field, and ability to adjust to new trends, many businesses turn to it for outsourcing transformation.
Average Salary: ₹3.8–₹6.5 LPA
Services Offered:
- Customer Lifecycle Management
- Finance & Accounting Operations
- Human Capital Management
- IT Helpdesk & Tech Support
- Legal & Compliance Services
- RPA & Cognitive Automation
- Telecom & Network Operations
- Business Analytics
7. Firstsource Solutions
- Address: 2nd Floor, Tower B, Brigade Tech park, Pattandur Agrahara Village, Whitefield road, Bangalore, Karnataka – 560066
- Website: www.firstsource.com
- Founded: 2001
Firstsource Solutions is a reliable BPM service based in Mumbai, with the main centers for delivery located in Bangalore. Some of its service areas include assisting with customer experience, providing digital libraries, outsourced healthcare support, and banking help.
Firstsource ensures that its solutions are based on expert knowledge in the industry and depend on emerging tools like automation, data analytics, and RPA. Telecom, media, BFSI, and healthcare are the main clients it serves.
Due to its high standards and commitment to compliance, Firstsource assists global companies in reaching higher operation efficiency and lower costs. Supporting a high number of customers and back-office functions in different time zones is mainly handled by the center in Bangalore.
Average Salary: ₹3.8–₹6.2 LPA
Services Offered:
- Customer Support Services
- Digital Collections & Recovery
- Healthcare Revenue Cycle Management
- Banking & Financial Services BPO
- AI & RPA Solutions
- Claims Processing
- Data Analytics
- Multilingual Contact Center
8. Hinduja Global Solutions (HGS)
- Address: Gold Hill Square Park #690, Bommanahalli, Hosur Road, Bengaluru. Karnataka PIN – 560068
- Contact: 080-46431000
- Website: https://hgs.cx/
- Founded: 2000
Based in Bangalore, Hinduja Global Solutions (HGS) provides global customers with customer experience management and business outsourcing services. The company has contact centers in different parts of India and overseas, where it provides healthcare BPO, customer support, digital marketing, insights on digital marketing trends, and human resource services.
AI, RPA, and cloud services are used by the company to increase how well it operates and how it connects with customers. The main people it serves are healthcare providers, insurance businesses, telecom operators, and government entities.
HGS is valued for treating its workers well, running ethically, and offering outstanding customer service. Because there is a major focus on automation and analytics, it tops the industry in digital customer experience.
Average Salary: ₹3.5–₹6.5 LPA
Services Offered:
- Healthcare Revenue Cycle Management
- Customer Experience Services
- Technical Support & Helpdesk
- HR Outsourcing
- AI-Powered Automation
- Government & Public Sector BPM
- Data & Compliance Services
- Digital Contact Center Solutions
9. Invensis
- Address: Invensis Technologies (P) Ltd. #1321, Sarakki Extension 15th Cross, 100 Feet Ring Road, JP Nagar 2nd Phase, Marenahalli, Bangalore – 560 078.
- Contact: +918026595899
- Website: www.invensis.net
- Founded: 2000
Invensis is a global outsourcing company based in Bangalore, providing end-to-end BPO solutions to clients in over 10 countries. It offers services in finance and accounting, data management, customer support, IT helpdesk, and e-commerce support.
Known for its tailored solutions and process efficiency, Invensis serves clients across industries such as retail, logistics, education, and healthcare. The company utilises automation tools and analytics to drive productivity and accuracy in operations.
With ISO-certified processes and a strong focus on data security, Invensis ensures reliable service delivery. Its client-centric approach and cost-effective solutions make it a trusted BPO partner.
Average Salary: ₹3.6–₹6.2 LPA
Services Offered:
- Data Entry & Management Services
- IT Helpdesk Support
- Finance & Accounting Outsourcing
- E-commerce Back-End Support
- Custom Software Development
- Customer Service Solutions
- Logistics & Supply Chain BPO
- Medical Billing & Healthcare BPO
10. Concentrix
- Address: Manyata Tech Park, Manyata Embassy Business Park, Block D4, Cyprus,, Manyata Tech Park Rd, Nagavara, Bengaluru, Karnataka 560045
- Contact: +1-800-747-0583
- Website: www.concentrix.com
- Founded: 1983
Concentrix is a global BPO leader with a significant presence in Bangalore, delivering next-gen customer experience and digital transformation solutions. The company provides services in customer support, technical assistance, finance, analytics, and automation.
Known for innovation-driven delivery, Concentrix serves diverse industries like technology, healthcare, banking, e-commerce, and automotive. It uses AI, machine learning, and omnichannel platforms to deliver seamless customer engagement.
With over 300,000 employees worldwide and multiple delivery centers across India, including Bangalore, Concentrix is trusted for its agility, scalability, and quality of service. The company focuses on people-centric transformation and continuous improvement.
Average Salary: ₹4–₹6.5 LPA
Services Offered:
- Customer Lifecycle Management
- Technical Support Services
- Finance & Accounting Outsourcing
- Analytics & Insights
- Omnichannel Contact Center
- Digital Self-Service Solutions
- Fraud Prevention & Risk Management
- AI & Automation in CX
Ending Thoughts
BPO companies in Bangalore have established themselves as vital contributors to India’s outsourcing industry, offering diverse roles across domains like customer support, finance, HR, analytics, and IT. These companies not only drive operational excellence for global clients but also provide tremendous employment opportunities with structured career growth. Leveraging technologies like AI, automation, and data analytics, BPOs are evolving into strategic partners for digital transformation.
With competitive salaries, a global work culture, and ongoing training programs, Bangalore’s BPO sector remains a lucrative option for both fresh graduates and experienced professionals. As the demand for cost-efficient, high-quality business services grows, the BPO industry in Bangalore is poised for sustained expansion and innovation in the years ahead.
FAQs
1. Why is Bangalore a hub for BPO companies?
Bangalore offers a skilled talent pool, strong IT infrastructure, and a favorable business environment, making it ideal for BPO operations.
2. What services do BPO companies in Bangalore typically offer?
They offer customer support, data entry, finance and accounting, HR services, IT helpdesk, and back-office operations.
3. Are there career opportunities in BPO companies in Bangalore?
Yes, BPOs offer various career roles in customer service, technical support, process management, and more.
4. Do BPO companies in Bangalore serve international clients?
Yes, many BPO firms in Bangalore cater to global clients from the US, UK, Europe, and other regions.
