You are in Pune and want to start a good career? You have most likely heard your friends or family discussing BPO jobs. Perhaps, it all sounds a bit confusing, or you simply do not know where to start. Have no fear, you are at the right place. Just imagine that it is a conversation with a friend who is familiar with the city and the BPO scene like the back of his hand. We will just simplify it all, and it will be really easy to grasp what a BPO is, why Pune is an ideal destination to have one, and which companies in the country you should definitely not miss.
Pune is not only popular because of its fantastic weather conditions and historical sites but it is a job market powerhouse. The city is also one of the leading IT centers in India with IT exports worth more than 12 billion dollars per annum. What does it mean to you? Jobs, and lots of them! The BPO alone is an enormous job provider and the estimates indicate that it will generate more than 2.5 million new employment in India in the near future and BPO companies in Pune are getting a very big piece of that pie.
The city is full of young, talented people like you as there are more than 400 colleges in the Pune Metropolitan Region and the city is a hotbed to companies seeking new blood and talents. So, we will jump in and find you the best BPO job in this very city.
Why Pune is a Hotspot for BPOs
What makes Pune a hot spot of new companies? It is due to the fact that it possesses all the things that a booming BPO industry requires.
- Huge talent pool: Pune is a large learning hub. Thousands of smart English-speaking graduates are willing to work every year. This is a gold mine to the BPOs because they rely on effective communication.
- Excellent infrastructure : The city has developed rapidly. IT parks like Hinjewadi and Kharadi seem to be mini-cities. They provide the best office buildings, good connection to the rest of Pune, and stable power and internet, all of which are critical to BPO companies in Pune.
- Positive energy and living: Pune is a good place to live in. The cost of living is affordable as compared to Mumbai and the culture of the city is youthful and lively. Firms are able to recruit and retain employees who want to have a work-life balance.
- Near Mumbai: It is an advantage in business travel, customer meetings, and exposure to a bigger business environment since it is only a few hours away from the financial hub of India, Mumbai.
- Supportive government: The Maharashtra government is very liberal in encouraging the IT and ITeS (Information Technology enabled Services, including BPOs) industry through benefits and business friendly environment.
Top 10 BPO Companies in Pune
This is where the real thing begins. Although well-known foreign companies monopolize the stage, there are numerous excellent local and Indian-based BPO companies in Pune that provide decent employment and viable career opportunities. These are ten that you should keep in mind.
1. Firstsource Solutions
- Founded: 2001
- Founder: Ananda Mukerji
- Rating: 3.8/5 on AmbitionBox
- Website: https://www.firstsource.com
- Address: Plot No. 2, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park, Hinjewadi, Pune, Maharashtra – 411057
Firstsource is a household name within the BPO market in India and is also well established in Pune. The company is not only call centres. It is a leader in Business Process Management (BPM). Firstsource is employed by big companies in the banking, healthcare and communications industries to do their customer work and back-office work. Working at Firstsource, you may end up handling calls of bank customers regarding their accounts, patients in filing healthcare insurance claims, or assisting a telecom user in his or her mobile plan.
New workers get put in good training and that is wonderful when you are new. It is one of the best BPO companies in Pune. Technology enables the company to improve the speed and the smartness of the process. At work, you will be exposed to high-end digital tools.
Key Services:
- Customer Experience Management
- Debt Collection
- Back Office Processing
- Digital Transformation Services.
Average Salary: Typically ranges from ₹2.5 LPA to ₹4.0 LPA.
2. EXL Service
- Founded: 1999
- Founder: Vikram Talwar and Rohit Kapoor
- Rating: 3.9/5 on AmbitionBox
- Website: https://www.exlservice.com
- Address: Tower 9, SEZ, Magarpatta City, Hadapsar, Pune, Maharashtra – 411028
EXL does not compare to a conventional call centre. It is primarily data and analytic-oriented. Imagine a large insurance firm that would like to know more about risks or a bank that would like to know what would happen to the market. The company is known as EXL. Employees at EXL immerse themselves in data in order to help their clients make wiser decisions. Customer contact is also possible, but the core competency of the company is in the accomplishment of more complicated, cerebral tasks.
It is one of the best BPO companies in Pune. The job here may include the analysis of customer data, financial processes, or artificial intelligence tools. It is an excellent environment for those graduates who are good at numbers and problem-solving. EXL has a professional culture of work and provides clear career development opportunities, particularly, in case you want to shift to data analytics or business intelligence.
Key Services:
- Data Analytics
- Finance & Accounting
- Customer Support
- Operations Management
- Digital Solutions.
Average Salary: The salary can range from ₹3.0 LPA to ₹4.5 LPA.
3. Mphasis
- Founded: 2000
- Founder: Jerry Rao and Jeroen Tas
- Rating: 3.9/5 on AmbitionBox
- Website: https://www.mphasis.com
- Address: EON Free Zone, Wing 2, Cluster D, Kharadi, Pune, Maharashtra – 411014
Mphasis is a combination of hybrid company, which combines IT services and BPO solutions, and that is why it is an exciting company to work in. The company is quite stable since it is owned by Blackstone which is a large international investment firm. The offices in Pune of the group work a lot on behalf of the banking and financial services industry. You may actually find yourself working on operations of a large global bank including customer care, transaction processing and fraud prevention.
The company has an IT background hence its emphasis on technology. It implies that you will work with the current software and tools. They have a strategy named Front2Back, which implies that they are technology-enabled to change all aspects of a business for their clients. It is one of the best means of having a long term career in the corporate world, particularly in finance and technology.
Key Services:
- Banking & Financial Services Outsourcing
- IT Services
- Application Development
- Customer Service.
Average Salary: Generally falls between ₹2.8 LPA and ₹4.2 LPA.
4. Allsec Technologies
- Founded: 1998
- Founder: Jagadish Ramamoorthi
- Rating: 3.7/5 on AmbitionBox
- Website: https://www.allsectech.com
- Address: 4th Floor, Marisoft III, Marigold Premises, Kalyani Nagar, Pune, Maharashtra – 411014
Allsec technologies has been acquired by Quess Corp which is a global company. The company started in India and has acquired a good reputation with time. Allsec boasts of two key services namely Human Resource Operations and Customer Relationship Management. To put it briefly, they either deal with employee payroll and compliance (HRO) or customer relations (CRM). A Pune graduate can be part of a team that offers voice or non-voice (email or chat) customer service to clients in retail, e-commerce and finance sectors.
It is one of the best BPO companies in Pune. Allsec has a very stable work environment and has a very employee-friendly culture. They are also specialists in HR outsourcing, and thus their internal processes are very streamlined, making the experience of employees smooth. Allsec is a good company to work with as a first job.
Key Services:
- Customer Engagement Solutions
- HR Payroll Management
- Compliance Management
- Finance & Accounting Outsourcing
Average Salary: Typically in the range of ₹2.2 LPA to ₹3.5 LPA.
5. Hinduja Global Solutions (HGS)
- Founded: 2000
- Founder: Part of the Hinduja Group
- Rating: 3.8/5 on AmbitionBox
- Website: https://hgs.cx
- Address: Tower 6, 2nd Floor, Magarpatta City SEZ, Hadapsar, Pune, Maharashtra – 411013
HGS is the outsourcing business process (BPO) of the massive Hinduja Group, a multi-billion dollar conglomerate. Such support provides them with a great deal of stability and global coverage. HGS is a large employer in Pune, and it has a large scale of operations and a wide range of clients. They collaborate with organizations in the field of healthcare, retail, and telecom. One important fact about HGS is that they make a customer experience as opposed to customer service.
They employ technology such as AI-based chatbots and analytics to get to know the needs of customers better. As a new employee, it implies that you will be trained not only to answer questions but also to solve problems and establish relationships. It is a fun company to work in with a rich work culture that includes plenty of employee engagement activities. It is a good firm to be listed in the resume.
Key Services:
- Customer Experience (CX) Services
- Digital Marketing
- Back Office Support
- AI and Analytics.
Average Salary: Salary is usually between ₹2.4 LPA to ₹3.8 LPA.
6. Datamatics Global Services
- Founded: 1975
- Founder: Lalit S. Kanodia
- Rating: 3.7/5 on AmbitionBox
- Website: https://www.datamatics.com
- Address: A-16, MIDC, Phase-1, Hinjewadi, Pune, Maharashtra – 411057
Datamatics has been in existence since a long time ago before the BPO boom. It is a true Indian enterprise which operates globally. The company combines IT work, BPO services and consulting. Datamatics is known in its BPO group as a provider of the so-called “Robotic Process Automation” (RPA), i.e., it applies software bots to perform routine work on behalf of its customers.
According to a lot of specialists, RPA is the future of the industry. It is one of the best BPO companies in Pune. One of the jobs here could be to deal with these automated processes or handle difficult customer issues that the bots cannot. Datamatics is also a data management and research company. Students who are crazy about technology can take a unique opportunity to work at the intersection of BPO and the latest automation technology, and acquire skills that will be highly valuable in the future, at Datamatics.
Key Services:
- Finance & Accounting Outsourcing
- Robotic Process Automation (RPA)
- Data Management
- Research & Analytics
- Customer Management.
Average Salary: The salary ranges from ₹2.5 LPA to ₹4.0 LPA.
7. Calibehr Business Support Services
- Founded: 2006
- Founder: Narayan Bhargava
- Rating: 4.1/5 on AmbitionBox
- Website: https://www.calibehr.com
- Address: Office No. 201, 2nd Floor, Lunkad Sky Station, Viman Nagar, Pune, Maharashtra – 411014
Calibehr is a powerful domestic Indian BPO. It is not as large as other ones on this list, but it is famous due to high quality and excellent work culture. The company provides customer care, tele-sales and back office verification services, primarily to Indian banks, insurance and telecom companies. It is one of the best BPO companies in Pune.
Employing in Calibehr is more like becoming the member of a friendly family rather than a massive company. It is also famed to take care of its employees and provide good training in a cordial environment. In case you need a company that is not too big, but quite personal, Calibehr might be your destination. Its Employee rating is high enough to speak.
Key Services:
- Customer Lifecycle Management
- Inbound/Outbound Call Centre Services
- Background Verification
- Collections.
Average Salary: Typically in the range of ₹2.0 LPA to ₹3.2 LPA.
8. DBS Mintek Private Limited
- Founded: 2010
- Rating: 3.9/5 (based on various employee reviews)
- Website: http://www.dbsmintek.com/
- Address: 4th Floor, Anjani Palladium Next to Prabhavee Tech Park, Baner, Pune, Maharashtra 411045
DBS Mintek Private Limited is a small firm but a very respected firm in Pune which provides back-office and accounting services. It primarily caters to real estate and law, and this is quite a peculiar niche. The work is not a normal call-centre job then. You may be adding property information, processing legal documents, or accounting in construction companies instead.
This kind of specialized work may provide you with a profound understanding of these industries. It is an excellent initial career move to students who are studying commerce or law. Since the company is smaller, it tends to provide more practical training and a more subdued working environment. It is a good career option to any one interested in a stable and professional job outside the call-centre floor.
Key Services:
- Accounting BPO
- Data Processing
- Legal Process Outsourcing
- Real Estate BPO.
Average Salary: The salary ranges from ₹1.8 LPA to ₹3.0 LPA.
9. AXA Business Services
- Founded: Part of the global AXA Group
- Founder: Part of a multinational
- Rating: 4.1/5 on AmbitionBox
- Website: https://www.axagbs.com/
- Address: 5th Floor, Tower 3, World Trade Center, Kharadi, Pune, Maharashtra – 411014
AXA is a massive international insurance brand, and its business services division in Pune functions as a high-skill BPO of a specialized nature. They are the internal support to global operations of AXA. This is what is referred to as a captive BPO, that is, they serve only its parent company. Here, the area of interest is in the insurance and financial services field. You may assist in underwriting assistance, claim underwriting, or financial reporting. It is one of the best BPO companies in Pune.
The benefit of working in a captive BPO such as AXA is the unimaginable stability, great benefits enjoyed by the employees, and a highly professional corporate culture. They spend so much on training and development of employees since they are developing talent to work in their business. It is a great place to work as a commerce and finance graduate who is serious and wants to have a long-term career in the insurance sector.
Key Services:
- Insurance Process Management
- Claims Processing
- Underwriting Support
- Finance and Accounting.
Average Salary: Ranging from ₹3.5 LPA to ₹5.5 LPA
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10. Tech Mahindra Business Services
- Founded: 1986 (as part of Tech Mahindra)
- Founder: Anand Mahindra
- Rating: 3.8/5 on AmbitionBox
- Website: https://www.techmahindra.com/services/business-process-services/
- Address: Phase 3, Hinjewadi Rajiv Gandhi Infotech Park, Hinjewadi, Pune, Maharashtra – 411057
Tech Mahindra is a large IT company of India. It also has a Business Services unit that is one of the largest employers of business-process-outsource (BPO) in the country. It possesses vast outlay in the Hinjewadi IT park in Pune. The company has numerous clients including telecom providers, e-commerce giants, and even airlines. Working here might mean you end up doing anything at all, giving technical support to a piece of software, dealing with customer queries on a web based store, or bookings on an airline.
Their operations are so large that one can always have a chance to expand, transfer to other projects (processes), and ascend the ladder. They are characterised by a highly dynamic and rapid environment. Tech Mahindra is one of the best choices to work in when you are ambitious and want to be a part of a big company that is known all over the world and has unlimited opportunities.
Key Services:
- Customer Relationship Management
- Technical Support
- Back Office Outsourcing
- Digital Transformation.
Average Salary: The salary ranges from ₹2.5 LPA to ₹4.0 LPA.
Career Opportunities in BPO Companies in Pune
A BPO job is not a temporary thing but may be the start of a long and successful career. There are some typical positions to target and the skills you will have to possess.
Top Roles
- Customer Service Executive (CSE): It is the most common entry level position. The customers who have questions or problems call you first, so you can assist them over the phone, via email or chat.
- Technical Support Associate: You should apply to this position in case you are good with gadgets and technology. You will assist the customers to troubleshoot software, hardware or internet problems.
- Process Associate/Analyst: This is a typically back-office job. Your duty will include data input, document checking, processing of documents, or accounts management.
- Team Leader (TL): You may be promoted to a Team Leader after getting an experience. You will have a group of 10-15 executives, you will be in charge of their performance, and you will coach them.
- Quality Analyst (QA): QAs monitor calls and read emails to make sure that the customer service executives are delivering quality service and are following what the company says.
Key Skills in Demand
- Good Communication: You should be able to speak and write in a coherent manner in English (and in other local languages, Hindi and others).
- Patience and Empathy: You will encounter customers who will be angry or disoriented. It is necessary to remain calm and see their side of the story.
- Problem-Solving: You are required to resolve problems. You have to be able to think fast and the best way to serve a customer.
- Basic Computer skills: You must feel at ease using a computer, typing at a reasonable speed, navigating through varieties of software applications.
- Flexibility: BPOs are dynamic. The processes change and you might be forced to work during other times. It is essential to be flexible.
Tips for Choosing the Right BPO Company
You are given a list of companies. What is the way to select the one that is right to you?
- Make sure to review the company culture first: Find out what the company is being said about. Check employee ratings at websites such as Glassdoor and AmbitionBox. Are the employees happy? Is the management behind them?
- Then seek growth opportunities: Question the interviewer regarding future career. Your good company will have clear avenues through which you will develop as an executive to a team leader, manager, or to any other department.
- Learn how it is done: Learn which process or client you will work on, is it a telecom, banking or healthcare client? Select something that you are interested in.
- Enquire about transport and shifts: The majority of BPOs work round the clock. Be explicit on your readiness to work night shifts. Safe transportation has been offered by many good firms and in particular, to the females working late hours.
- Never work only after the pay: Salary is important but do not use a few thousand rupees as the deciding factor. A company that has a more favorable working condition, good training and better growth opportunities is more valuable in the long run.
Conclusion
This is a straight forward guide to the BPO companies in Pune. The city has numerous opportunities and BPO is one of the simplest and most thrilling means of getting into the corporate world. It is possible to gain a good pay, develop professional competencies, and begin or develop a career here.
The firms that you are going to read about are not just places of work, but they are the communities where thousands of young Punekars start their careers. Select the one that suits your personality and goals. Therefore, brush up your resume, train your interviewing skills and be prepared to walk into new opportunities. The promising BPO industry of Pune is awaiting you!
FAQs
How do I secure a BPO job? Do I have to have a special degree?
No. Entry level BPO jobs can be availed by individuals with any stream graduation (Arts, Commerce or Science). Your communication skills, positive attitude and the desire to learn are what they most appreciate.
How many hours does one work in a BPO?
BPOs usually operate 24 hours a day in order to support foreign customers. This implies that you may be required to work on shifts and this may be in the morning, afternoon or at night. The companies tend to work on a rotational shift system.
Is BPO job work-intensive?
As with any job, it is possible to have pressure to perform (such as to take a certain number of calls). Nonetheless, good companies offer you great training and assistance to enable you to cope with your work.
Is it safe to work in BPO, particularly the night shifts?
Yes, well-established BPO firms give a lot of importance to the safety of employees. They offer safe working office space and safe, GPS-tracked cabs to their employees who work late or at night, and they give particular focus to the safety of the female staff.
