In e-commerce world, customer support has become the critical factor for sustaining customers and building loyalty. In 2025, Shopify merchants rely on customer support apps that will offer smooth, efficient, and personalized experiences in meeting the growing consumer demand through ease of communication, automation, and faster resolution of issues.
This in-depth article on the 10 best Shopify customer support apps in 2025 focuses on their unique features and benefits. But before the list, let’s discuss how to decide on these applications and the benefits they will entail for Shopify store owners.
Criteria for Selecting Shopify Customer Support Apps
Review customer support apps for functionalities, integration, and user-friendliness. These are requirements used when picking the top applications for 2025.
Seamless Integration
Integrate the application seamlessly with Shopify and others that include email, live chat, social media sites, and CRM software. With this, the communication, as well as the flow of workflow, becomes smooth just like water.
Multichannel Support
All customers interact with businesses at levels of multichannel support as presented, through emails, live chatting websites, social media, or any messaging application in 2025. The support apps should bring all channels together into one platform for convenience and then reply to inquiries from every website.
Automation Features
Automation saves time and avoids mistakes. Automated responses, ticket prioritization, and using chatbots ensure to handle large volumes of queries in an efficient manner.
Ease of Use Interface
The app should be easy to set up with a simple, easy-to-navigate dashboard, so that the support agents can operate with the least amount of training.
Customization Options
Every business has its different needs. The workflow, chat widgets, and even how to interact with customers should be customized in the application so that it suits the needs of your business.
Scalability
The application must scale with your business to provide more sophisticated functionality that supports a greater volume of traffic as your store scales up.
Analytics and Reporting
Measuring the response times has improved all aspects of reporting of such events with scores of customer satisfaction to fine-tune services much more.
Benefits of Using Shopify Customer Support Apps
Investing in the right customer support application for your Shopify store has several advantages.
Increased Customer Satisfaction
Customers get answers fast and correct, thus better satisfied. Some applications have built-in AI chatbots or AI solutions that ensure no question is left without an answer.
Increased Efficiency
Automated software removes a portion of the load from your support team, so they can focus on the tougher subjects. It saves time and lets businesses easily manage high volumes of queries.
More Sales
Proper support allows customers to complete the purchase. Proactive support, such as live chats during the checkout process, may prevent cart abandonment.
Higher Customer Loyalty
A good support experience means building trust and loyalty. Customers who are satisfied are likely to return and recommend your store to others.
Smooth Operation
All customer-related interactions can now be centralized in one place. This removes the mess and allows team work that can provide a holistic service.
Best Shopify Customer Support Apps in 2025
1. Zendesk
- Best For: Large-scale enterprises and businesses that require multi-channel customer support solutions.
- Rating: 4.7/5
Zendesk remains the market leader in Shopify customer support apps due to its robust AI-based platform featuring a multi-channel communication system. The app features an easy-to-use interface through which the business can handle customer conversations across email, chat, social media, or even telephone. This way, customers’ questions are answered by the most efficient support agent, so response times are reduced while customer satisfaction is improved.
Zendesk offers advanced analytics and reporting tools for teams that are always looking to improve customer service strategies. Its flexibility makes it perfect for fast-growing Shopify stores seeking personalized customer service even as they scale up.
Key Features:
- AI-driven ticket routing Multichannel support
- Advanced reporting and analytics
- Workflow automation for any industry
- Integration with 1000 business applications
Pricing:
| Plan | Pricing |
| Team | $19/month per user |
| Growth | $49/month per user |
| Professional | $99/month per user |
Website:
https://www.zendesk.com
2. Gorgias
- Best for: Ecommerce businesses where deep integration with Shopify would be needed.
- Rating: 4.6/5
Gorgias is perhaps one of the top most customer support solutions meant to be used by Shopify merchants. Its integrations here on the Shopify store, and it can allow support representatives see complete histories of a customer’s orders, track that their shipment is going on their hands, and handle refund requests from the interface itself. Its capacity to automate frequent questions makes it possible for humans to handle complex customer inquiries.
The app turns customer support from a cost center to a revenue-generating department through intelligent upselling and cross-selling recommendations. Gorgias provides a single view of customer interactions, and support teams can deliver personalized and context-aware customer experiences that improve loyalty and retention.
Key Features:
- Native Shopify integration
- AI-powered automated responses
- Order management through the support interface
- Integration of all communication channels for customers
- Tracking and analytics
Pricing:
| Plan | Pricing |
| Starter | $10/month |
| Basic | $60/month |
| Pro | $360/month |
| Advanced | $900/month |
Website:
https://www.gorgias.com
3. Help Scout
- Best for: Small and medium businesses that require a support solution simple to use.
- Rating: 4.5/5
Help Scout has become the face of efficiency and simplicity in customer service technology. This platform features human-to-human communication tools. Therefore, it allows the support team to form a bond with customers. With a clear and intuitive interface, the learning curve for a new support agent is relatively small. Teams will be able to hit productivity right away. The collaborative features of Help Scout ensure that internal communication goes smoothly and complex issues are tackled efficiently.
Advanced automation capabilities help the app manage repetitive tasks but gives a personal touch appreciated by customers. With powerful integrations and customizable workflows, Help Scout adapts to the unique needs of different Shopify businesses, thus being a versatile choice for growing e-commerce stores.
Key Features:
- Shared Inbox Management
- Workflow Automation
- Customer Relationship Management
- Performance Reporting
- Strong Third-party Integrations
Pricing:
| Plan | Pricing |
| Standard | $55/month per user |
| Plus | $83/month per user |
Website:
https://www.helpscout.com
4. Tidio
- Best for: Cost-conscious store owners looking to provide omnichannel live chat and chatbots
- Rating: 4.4/5
Tidio has blossomed into the powerhouse of affordable, smart customer care solutions. In addition to consolidating its live chat, chatbot services, and email marketing tools into one seamless interface that is easier to navigate, Tidio supports AI-powered chatbots and many of the customer messages possible, all with very little human interference, resulting in instant answers. Tidio can track visitors in real time and personalize them to proactively engage the potential customer, which may increase conversion rates. It is also very easy to integrate with Shopify and ensure that it is implemented with no issues; thus, it is the best solution for stores that want to provide excellent customer support without blowing the budget. The multilingual support and chatbot scenarios can be customized for usage in global e-commerce operations.
Key Features:
- Artificial Intelligence Chatbots
- Live Chat Enabled
- Email Marketing Integration
- Visitor Tracking: Real-Time
- Multi-Language Support
Pricing:
| Plan | Pricing |
| Free | Free |
| Starter | $29/month |
| Growth | $59/month |
Website:
https://www.tidio.com
5. Re:amaze
- Best For: Brands that focus on social media and messaging platforms
- Rating: 4.3/5
Re:amaze is one of the latest solutions for companies needing comprehensive support for their social media and messaging platforms. This solution gathers all customer communication from every channel, whether Facebook, Instagram, WhatsApp, or email, into one interface. Advanced machine learning algorithms help classify and prioritize customer requests so that the right issues are addressed in real-time. Re:amaze collaboration features allow support teams to work together in harmony to provide insights and solve complex customer problems quickly and effectively. The app works seamlessly with most popular CRM and e-commerce platforms, which makes it an effective tool for Shopify merchants who are interested in maintaining a consistent high-quality experience through all touchpoints.
Key Features:
- Multi-channel communication hub
- Inquiry routing by AI
- Collaboration tools
- Performance analytics
- Social media integration
Pricing:
| Plan | Pricing |
| Basic | $17.40/month per team member user |
| Pro | $29/month per team member user |
| Advanced | $41/month per team member user |
Website:
https://www.reamaze.com
6. Customer Guru
- Best For: Any organization that wishes to have entire customer feedback and service management available at one platform
- Rating : 4.3 /5
Customer Guru is a 360-degree customer experience management system which is not just a simple ticketing system for supports but provides all the interactions with your customers in total, support management integrated along with advanced collections of feedback tools and analysts. The app provides intelligent sentiment analysis so that businesses may understand the emotional basis of customer inquiries and, hence, show empathy and target support accordingly.
Unlike other similar market entities, Customer Guru enables customer comments directly into the support workflow from where businesses may continue to refine the products and services according to real customer insights. Also, customizable dashboards and real-time reports help give management teams an intense vision of customer satisfaction trends and support team performance.
Key Features:
- Sentiment analysis.
- Full feedback management
- Customer Experience rating
- Customizable reports dashboard
- Included with survey tools
Pricing:
| Plan | Pricing |
| Hobbiyst | $50 per month |
| Small Business | $150 per month |
| Advance | $250 per month |
Website:
https://customer.guru
7. UVdesk
- Best For: Open-source lovers and developers who want a customizable support service
- Rating: 4.2/5
UVdesk is one of the open-source Shopify customer support apps that has been found to be very powerful in terms of customization capabilities for technically savvy Shopify merchants. The App provides a flexible framework that enables companies to tailor their customer-support experience completely to their particular needs. Its modular structure makes integrating different e-commerce tools and custom back-end systems easy. UVdesk uses an open community-driven development mechanism that results in continuous improvement and more creative features driven by real-user needs.
The platform supports multiplex channels such as ticket management, live chatting, and knowledge base creation. For high adaptability in a solution and modification according to specific business processes, a Shopify store can look out for something as flexible as using UVdesk, which gives greater control over customization.
Key Features:
- Open Source Customization
- Multi-channel supported
- Knowledge base creation
- Custom workflow development
- Community-driven updates
Pricing:
| Plan | Pricing |
| Open Source | Free |
| Cloud Essentials | $8/month per user |
| Cloud Pro | $15/month per user |
Website:
8. Shopify Inbox
- Best for: Natively integrated Shopify stores looking for seamless integration with the platform
- Rating: 4.4/5
Shopify Inbox is a native customer communication solution built directly for Shopify merchants to facilitate their support workflows. This app offers direct communication that works seamlessly within the Shopify environment, allowing shop owners to view and manage their customer conversations without leaving their admin panel. Its easy interface makes it not very complicated for customer service; hence, it is an apt solution for small to medium-sized businesses.
Shopify Inbox has real-time messaging capabilities for instant customer communication over multiple channels. The in-built analytics of the site enable merchants to track how well they are responding, which makes them satisfied, and whether their communication is effective with customers, thus providing information that helps improve the entire customer experience.
Key Features:
- Native Shopify integration
- Multi-channel messaging
- Real-time customer communication
- Performance tracking
- Easy interface
Pricing:
| Plan | Pricing |
| Standard | Free |
Website:
https://apps.shopify.com/
9. DelightChat
- Best For: Small Businesses seeking an all-inclusive, cost-effective customer communication system
- Rating: 4.3/5
DelightChat is one of the emergent favorites among Shopify sellers for an omnichannel Shopify customer support app that can easily be affordable. It aggregates various channels in a user-friendly interface, making handling customers’ interactions less cumbersome. DelightChat’s AI-driven functionality lets it handle routine inquiries, freeing up support teams to address more complex customer requirements. The big difference in DelightChat is the capability to offer enterprise-grade features at a fraction of what traditional enterprise solutions are costing.
The platform offers intelligent conversation routing, ensuring customer inquiries are directed to the most relevant individuals on their teams. With robust integration capabilities and a focus on improving customer engagement, DelightChat empowers Shopify stores to deliver exceptional support experiences.
Key Features:
- Unified communication inbox
- AI-powered automation
- Intelligent conversation routing
- Performance Analytics
- Cost-effective pricing
Pricing:
| Plan | Pricing |
| Startup | $49/month |
| Scale | $99/month |
| Growth | $299/month |
Website:
https://apps.shopify.com/delightchat-ecommerce-customer-service
10. HelpCenter
- Best For: Businesses that require full knowledge base and self-service support
- Rating: 4.2/5
HelpCenter stands out as a strong self-service support solution, effectively decreasing the number of support tickets while increasing customer satisfaction. This platform allows Shopify merchants to build a comprehensive and easily searchable knowledge base that lets customers find solutions independently. Intelligent search features and AI-driven content recommendations support customers in finding information quickly.
HelpCenter’s analytics gives deep insights into the most recurrent customer inquiries so businesses can proactively address issues recurring in their products and documentation. The app is easy to integrate with existing support tools, making it an ideal choice for businesses looking to efficiently scale their customer support capabilities.
Key Features:
- Comprehensive knowledge base creation
- AI-powered search functionality
- Self-service support tools
- Content performance analytics
- Multilingual support
Pricing:
| Plan | Pricing |
| Basic | $5.99/month |
| Standard | $19.99/month |
| Advanced | $49.99/month |
Website:
https://apps.shopify.com/helpcenter
How to Choose the Right Customer Support App for Your Store
Selecting the correct customer service application considers the business needs, requirements of customers, and capabilities an application has to deliver. Factors that you may consider will be these:
Multi-Channel Support
Your customers will reach you through emails, live chats, social media platforms, and messaging applications. A proper application will give you an opportunity to centralize all those channels into one interface and be easier to handle.
Automation Capabilities
Automation is a must when you are scaling your customer service. Look for the following features: automatic ticket creation, chatbots, and preset responses. It will save you so much time and manual effort.
Shopify Integration
Make sure that the app integrates well with your Shopify store. This would mean you can access order details and customer history and even issue refunds right from the app.
User-Friendly Interface
Easy enough that your team can get up and running with the app and answer customer inquiries with little training involved.
Customization and Scalability
A successful business needs a successful help desk. Customize the flow, branding options, advanced features, and other features according to future needs.
Conclusion
An excellent customer experience and competition in 2025 directly contribute to the right Shopify customer support apps investment. Be it the owner of a small store or managing a big e-commerce brand, the tools are always available: Gorgias, Tidio, Reamaze, and Zendesk. These solutions cater to the specific requirements and needs you require for customer queries; they come with an app that fulfills the business objectives while balancing automation, personalization, and scalability.
FAQs
What is the best Shopify customer support app for small businesses?
Tidio is a great choice for small businesses because of its affordable plans and user-friendly interface.
Do these apps integrate with other tools?
Yes, most Shopify support apps integrate with CRM systems, email marketing tools, and social media platforms.
Are these apps free?
Tidio and similar apps provide plans as free and/or free trials; however, the full suite of features is only possible when using a paid subscription.
How well will my choice of app grow with increasing needs?
Multi-tiered pricing and highly configurable workflows are your best bets.
