Picture calling on the phone without using those old telephone lines—merely using the internet. VoIP (Voice over Internet Protocol) does just that. Rather than relying on antiquated landlines, VoIP digitizes your voice and transmits it over the internet, making communication more flexible, affordable, and full of intelligent features such as video calling, call forwarding, and voicemail-to-email.
For either personal or business use, VoIP enables you to remain connected wherever you are with only a reliable internet connection.
And now with all these VoIP providers out there, selecting the best one can be a challenge. That’s why we’ve compiled the 10 best VoIP services to assist you in making the right choice. From a cost-effective solution, through sophisticated business features, and up to integration with no hiccups, this lineup presents the best option.
Why Do You Need VoIP Services?
In the world today, conventional phone systems simply don’t make the grade—particularly for companies that require flexibility, cost reduction, and enhanced communication features. That’s where VoIP (Voice over Internet Protocol) is available. Here’s why you should switch to a VoIP service:
Cost Savings: VoIP is much more affordable than landlines, particularly for international and long-distance calls. Most providers have unlimited calling plans that cost businesses a fortune, less on phone bills.
Flexibility & Mobility: VoIP is not location-based like traditional phone systems. You can receive and place calls anywhere with a mobile app, desktop software, or VoIP phone—the ideal setup for remote work and businesses with multiple offices.
Advanced Features: VoIP products are loaded with robust features such as call transfer, voicemail-to-email, video conferencing, auto-attendants, and CRM integrations. All these tools support businesses in consolidating communication and enhancing productivity.
Scalability: Companies that are on the growth track require phone systems that can expand seamlessly. In VoIP, it is a breeze to add new users or upgrade plans—the absence of hardware installations and rewiring.
Improved Call Quality: Modern VoIP services offer HD voice, which provides clearer, crisper sound quality compared to traditional landlines. A strong internet connection ensures smooth, lag-free communication.
Reliability & Business Continuity: Even if your office internet goes down, VoIP services can automatically forward calls to mobile devices or backup numbers, ensuring your business stays connected no matter what.
Integration with Other Business Tools: Most VoIP providers are integrated with common applications such as Microsoft Teams, Slack, and CRM platforms, which make communication more streamlined and enhance team collaboration.
Green & Hardware-Free: As VoIP does away with the use of physical phone lines and hardware, it minimizes electronic waste and helps create a greener, more sustainable business ecosystem.
List of 10 Best VoIP Services
1. CallHippo
CallHippo is a cloud-based phone system making business communication easier. It enables you to acquire local and toll-free numbers across more than 50 countries in only three minutes.
With capabilities such as power dialer to automate sales, call analytics for performance tracking, and real-time monitoring of calls, it enables teams to stay productive.
Not to mention intelligent DID routing for increasing international response rates on calls and smooth integration with CRM ensuring customer interactions stay streamlined.
Regardless of whether you are in sales, support, IT, or market research, CallHippo is a trustworthy and simple solution for seamless communication.
Features:
- Quick Setup (Around 3 Minutes)
- Local & Toll-Free Numbers in 50+ Countries
- Power Dialer for Sales Automation
- Call Analytics for Performance Tracking
- Real-Time Call Monitoring
- Smart DID Routing for Better International Call Response
- Seamless CRM Integration
- Ideal for Sales, Support, IT, and Market Research
Pricing:
- Starter (₹1600/user/month) – Unlimited calling, 100 SMS, free phone number, basic analytics.
- Professional (₹2600/user/month) – Everything in Starter + 500 SMS, call recordings, AI reports, after-call work.
- Ultimate (₹3600/user/month) – Everything in Professional + 1000 SMS, unlimited QA users, account manager, SSO, custom integrations.
- Enterprise (Custom Pricing) – All features + unlimited calling to 48 countries, speech analytics, priority support, custom reports, developer support.
Website: https://callhippo.com/
2. Ozonetel
Ozonetel is a cloud-based, AI-based contact center solution that automates customer interactions. It provides features such as an easy-to-use agent dashboard, click-to-call to enable rapid dialing, and screen popups to show customer information in real-time.
Auto dialers to enhance the productivity of agents and an IVR-based system to enable self-service functionality make it easier for businesses to manage calls. Also, it is omnichannel-compliant, connecting voice, SMS, email, and social media for a cohesive customer experience.
With 24/7 support, CRM integration, and flexible pricing, Ozonetel is a good bet for companies wishing to improve customer interaction.
Features:
- Intuitive Agent Dashboard
- Click-to-Call Functionality
- Screen Pop for Customer Insights
- Auto Dialers for Increased Productivity
- Interactive Voice Response (IVR) System
- Omnichannel Communication (Voice, SMS, Email, Social Media)
- CRM Integration & Open APIs
- 24/7 Customer Support
- High Voice Quality & 99.9% Uptime
Pricing: Contact sales for pricing of these plans;
- CA LITE – Virtual receptionist with call routing, DID number, IVR, CRM integration, and call reports.
- CLOUDAGENT – Full cloud contact center with advanced IVR, multi-mode dialer, omnichannel routing, real-time dashboards, and CRM integration.
Website: https://ozonetel.com/ind/
3. Airtel Business Connect
Airtel Business Connect, powered by Vonage, is a cloud-hosted VoIP solution that helps keep businesses connected effortlessly.
It consolidates voice, SMS, and WhatsApp messaging into one platform, available on both desktop and mobile. With a virtual phone system, call flipping between devices, IVR-based virtual receptionist, call monitoring, and recording, it’s ideal for today’s teams.
In addition, it does away with the necessity of cumbersome PBX systems, hence it is cost-saving and suitable for remote and hybrid working environments. Regardless of whether you have a small team or a large workforce, Airtel Business Connect guarantees seamless and professional communication.
Features:
- Unified Voice, SMS, and WhatsApp Communication
- Virtual Phone System
- Call Flip Between Devices
- Interactive Voice Response (IVR) Virtual Receptionist
- VoIP-Based Calling
- Voicemail Support
- Admin Portal for Workforce Management
- Call Monitoring and Dashboards
- Call Recording for Compliance
- Device-Agnostic and Remote Work-Friendly
Pricing: Constant Sales
Website: https://www.airtel.in/b2b/airtel-business-connect/
4. Next2Call
Next2Call is a cloud telephony and VoIP provider that assists companies in simplifying their communication with innovative solutions. VoIP calling, auto dialers, and cloud telephony are some of the services offered by them to enhance efficiency.
Call routing, IVR systems, live chat integration, and virtual call centers are some of the major features that make customer interaction management easier. They also provide voice logging, IP PBX systems, and computer telephony integration (CTI) for unified connection between computers and phones.
With simple installation, training, and support available 24/7, Next2Call is a trustworthy option for businesses planning to upgrade their communication systems.
Features:
- VoIP Calling & Cloud Telephony
- Auto Dialers for Enhanced Efficiency
- Call Routing & Interactive Voice Response (IVR)
- Live Chat Integration
- Virtual Call Center Solutions
- Voice Logging & Call Recording
- IP PBX Systems
- Computer Telephony Integration (CTI)
- Easy Implementation & Training
- 24/7 Customer Support
Pricing: Contact sales
Website: https://www.next2call.com/
5. CommPeak
CommPeak provides a range of cloud-based contact center solutions for improving business communication. Their predictive dialer improves calling efficiency with fewer dropped calls and easy integration with current systems.
The solution has global coverage with 10 regional switches, in-country dialing numbers, and local DIDs in more than 75 countries, and high-quality calls are guaranteed around the globe.
Security is important, with end-to-end encryption and compliance with international security standards. CommPeak’s flexible solutions, such as VoIP and SIP trunking, are suitable for different business requirements, providing scalability and dependability.
Features:
- Predictive Dialer
- Global VoIP Services
- SIP Trunking
- Local and International DIDs
- Auto Dialing
- Agent Monitoring
- Call Analytics and Reporting
- End-to-End Encryption
- CRM Integrations
- Cloud-Based PBX System
Pricing: Custom Pricing
Website: https://www.commpeak.com/
6. Vonage
Vonage provides a complete set of communication solutions that are designed for businesses of every size. Their Unified Communications platform combines voice, messaging, video, and data services in a single, easy-to-use system that supports effortless collaboration on different devices and locations.
With solid VoIP features, Vonage provides high-quality and reliable voice communications that help businesses communicate easily with clients and teams.
Vonage Contact Center solutions are optimized to maximize customer interactions, with features for effective call routing, analytics, and integration with existing CRM platforms. With flexible and scalable services, Vonage helps businesses improve productivity and deliver great customer experiences.
Features:
- Unified Communications Platform
- VoIP Phone Services
- Communication APIs
- Contact Center Solutions
- Video Conferencing
- Team Messaging and Collaboration
- AI-Powered Analytics
- CRM Integrations
- Call Routing and Management
- Global Connectivity
Pricing:
- Basic ($13.99/month per line): A simple mobile and desktop phone service with unlimited domestic calling, SMS/MMS, and voicemail.
- Premium ($20.99/month per line): Includes VoIP desk phone support, video meetings, team messaging, and app integrations.
- Advanced ($27.99/month per line): Adds on-demand call recording, visual voicemail with transcription, and call groups for better call management.
Website: https://www.vonage.com/
7. Nextiva
Nextiva is a VoIP service leader that provides business organizations with an integrated communication platform that unites voice, video, messaging, and collaboration solutions.
The organization’s solutions promote productivity and make operations seamless and efficient, thereby being applicable across all company sizes.
The features of unlimited country-wide calling, team messaging, video conferencing, and high-level call management ensure reliable and smooth communication at Nextiva. Their services are highly reliable and supported 24/7, serving the versatile needs of contemporary businesses.
Features:
- Unified Communication Platform
- VoIP Phone Services
- Video Conferencing
- Team Messaging & Collaboration
- Advanced Call Management
- CRM Integrations
- AI-Powered Analytics
- Auto Attendant & Call Routing
- 24/7 Customer Support
- Secure & Reliable Network
Pricing:
- Digital ($20/user/mo): Omnichannel digital engagement with messaging apps, social media, review management, and a digital service helpdesk.
- Core ($30/user/mo): Adds inbound & outbound voice, business SMS, video meetings, screen sharing, and call routing.
- Engage ($40/user/mo): Enhances customer experience with customer-to-team SMS, toll-free numbers, advanced reporting, MS Teams integration, and live chat with bots.
- Power Suite ($60/user/mo): Complete sales and service solution with call center features, priority routing, a unified team interface, and supervisor dashboards.
Website: https://www.nextiva.com/
8. Google Voice
Google Voice is an adaptable VoIP service that simplifies calling, texting, and voicemail—all from one number that reaches you on many devices.
Small business, remote worker, or just someone looking for a hassle-free communication solution—Google Voice connects you hassle-free. It also integrates with other Google applications, includes voicemail transcription, and has spam filtering to filter out unwanted calls.
With affordable plans and international calling options, it’s a good option for consumers and businesses that are looking for an easy yet effective way to communicate.
Features:
- Single Number for Multiple Devices
- Voicemail Transcription
- Spam Call Filtering
- Integration with Google Workspace
- Affordable International Calling
- Call Forwarding
- SMS and MMS Support
- Custom Call Routing
- Multi-Device Access
- AI-Powered Call Management
Pricing:
- Business Starter (₹160.65/user/mo): 30 GB storage, secure email, AI assistant, 100-participant video meetings, basic security controls.
- Business Standard (₹864/user/mo): 2 TB storage, AI-powered tools, 150-participant video meetings with recording, eSignature, appointment booking.
- Business Plus (₹1,700/user/mo): 5 TB storage, advanced AI tools, 500-participant meetings, enhanced security, Vault, endpoint management.
- Enterprise (Contact Sales): 5 TB+ storage, AI-powered collaboration, 1000-participant meetings, live streaming, advanced security, and compliance.
Website: https://voice.google.com/u/0/about
9. Aircall
Aircall is a cloud-based VoIP phone system specifically built for new-age businesses looking for a scalable, reliable, and simple-to-use communication platform.
It enables teams to handle calls, collaborate seamlessly, and integrate easily with CRM and helpdesk applications. Using call routing, IVR, real-time analytics, and AI-driven insights, Aircall streamlines customer interactions and makes them more productive.
Whether you’re a small business or an enterprise, Aircall’s adaptable configuration and user-friendly interface keep your team connected wherever they work.
Features:
- Cloud-Based Phone System
- Call Routing & IVR
- Call Recording & Monitoring
- Real-Time Analytics & Reporting
- AI-Powered Insights
- CRM & Helpdesk Integrations
- Voicemail & Call Transcriptions
- Warm & Cold Transfers
- Power Dialer & Click-to-Dial
- Global Phone Numbers & Scalability
Pricing:
- Essentials ($30/license) – Basic telephony features with IVR, call recording, SMS/MMS, and CRM integrations.
- Professional ($50/license) – Advanced analytics, live monitoring, Salesforce integration, Power Dialer, and smart call routing.
- Custom (Call for pricing) – Unlimited outbound calls, custom onboarding, API developer support, SLA, and Single Sign-On.
Website: https://aircall.io/
10. RingCentral
RingCentral is a top VoIP service provider that enables businesses to simplify communication through cloud-based telephony. Providing voice, video, messaging, and collaboration tools in one solution, it facilitates seamless connectivity on any device.
With capabilities such as AI-powered call insights, CRM integration, call routing, and real-time analytics, RingCentral elevates efficiency and customer interaction.
Either for small groups or big companies, it’s a scalable answerthat facilitates remote employment, international dialing, and secure communication to be a foremost option for innovative businesses.
Features:
- Cloud-based Business Phone System
- AI-powered Call Insights
- Video Conferencing & Team Messaging
- Call Routing & Auto-Attendant
- CRM & App Integrations
- Real-time Analytics & Reporting
- Voicemail to Text & Call Recording
- Multi-device Compatibility
- Global Calling & Scalability
- Secure Communication & Compliance
Pricing:
- Core ($20/user/month, paid annually) – Essential phone, video, and messaging for small teams.
- Advanced ($25/user/month, paid annually) – Adds call recording, CRM integrations, and multi-site management.
- Ultra ($35/user/month, paid annually) – Full suite with advanced analytics, reporting, and unlimited storage.
Website: https://www.ringcentral.com/
How to Choose the Right VoIP Service?
Choosing the correct VoIP provider can be overwhelming, but relax, here’s a breakdown of what you should consider:
1. Understand Your Business Needs
Before you explore various VoIP providers, determine what you really need. Are you a small group that wants simple calling, or do you require sophisticated features such as video conferencing, call recording, and integration with CRM software? This will help you eliminate unwanted choices.
2. Test Call Quality and Reliability
A VoIP service is only as good as its call quality. Search for providers with good uptime guarantees (99.9% or higher) and high-definition voice quality. Reading customer reviews and trying the service out with a trial period can help you get an idea of reliability.
3. Compare Pricing and Hidden Costs
VoIP plans have a huge range in pricing. There are pay-as-you-go ones, and others charge by the month. Be wary of surprise bills such as setup fees, overseas call charges, or additional fees for deluxe features. Ensure that the cost fits your budget.
4. Seek Scalability Options
Your business will grow, and so should your VoIP system. Choose a provider that makes it easy to add more users, phone lines, or features without a complicated upgrade process.
5. Consider Integration with Other Tools
If you’re using tools like Slack, Microsoft Teams, or a CRM like Salesforce, check whether the VoIP service integrates seamlessly. This can improve productivity and make your workflow much smoother.
6. Prioritize Security and Compliance
VoIP calls cross the internet, so security matters. Find companies providing encryption, multi-factor authentication, and meeting industry standards such as GDPR or HIPAA if you’re working with sensitive information.
7. Test Customer Support
Even top-rated VoIP service may get stuck. A provider that includes 24/7 support, live chat, and an intelligent helpdesk will avoid much grief for you.
8. Try a Free Trial
The majority of VoIP providers have free trials or demo versions available. Use them to try the call quality, features, and usability before subscribing.
Conclusion
Selecting the ideal VoIP service is a matter of achieving the ideal balance between features, reliability, and price. The ideal VoIP providers provide top-notch call quality, smooth integrations, and adaptable plans that expand with your business. Hopefully, this ranking of the 10 best VoIP services has narrowed down your choice.
Before making a decision, take advantage of free trials, read user reviews, and consider how well each service aligns with your business goals. A great VoIP system can streamline communication, improve collaboration, and even cut down costs in the long run. Now, all that’s left to do is test a few, see what works best for you, and get ready for smoother, smarter communication.
FAQs
Is VoIP superior to a landline?
Yes, generally! VoIP has more features, is more scalable, and is often cheaper than landlines. But it all depends on your internet connection—if your internet is dodgy, a landline might still be the way to go.
Do I need special hardware for VoIP?
Not necessarily. Most VoIP services are compatible with your current smartphones, computers, or office phones. Yet, for the most optimal experience, you may want to think about VoIP-compatible phones or headsets that support internet calling.
Is VoIP secure?
Yes, but it depends on the provider. Search for VoIP services with encryption, multi-factor authentication, and adherence to industry security protocols such as GDPR or HIPAA if you handle sensitive information
Does VoIP function without the internet?
No, VoIP is dependent on an internet connection. If your internet is out, so is your VoIP. Some companies have mobile apps or call forwarding to a secondary number during outages.
Can I retain my current phone number with VoIP?
Number porting is supported by most VoIP providers, meaning you can retain your existing number when you move to their service. Check with your provider to see what their terms are and if there is a fee.
