In order to achieve website success, it’s crucial to enhance your customer interactions in a more efficient and effective manner. However, this understanding isn’t new to you, is it?
What might have escaped your notice is the sheer abundance of 439 available WordPress chat plugins.
Now, the question arises: Which one should you select?
Well, that’s precisely where our expertise comes into play.
To streamline your experience and save you valuable time, we’ve curated a compilation of the top ten live chat options designed for WordPress. We’ve also conducted a comprehensive feature comparison among them. This way, you can effortlessly determine the most suitable choice for your needs, eliminating the need to wade through an extensive array of possibilities.
What does WordPress live chat entail?
Think of WordPress live chat as a real-time messaging system integrated into your WordPress website. This functionality enables your customer service representatives, sales personnel, and any other teams that interact with customers to engage in instant conversations with visitors who are browsing your site.
The concept of WordPress live chat frequently involves, though it’s not obligatory, the incorporation of other essential tools such as CRMs, knowledge bases, chatbots, automation platforms, and more, either through native integration or via API. You have the flexibility to manually implement WordPress live chat plugins using code or opt for a pre-designed plugin that’s generally user-friendly enough for individuals without programming expertise to set up.
Benefits of Using WordPress Live Chat plugins
Implementing live chat in WordPress is a straightforward process that involves utilizing a plugin. The simplest way to proceed is by downloading a suitable plugin. The following are the benefits of live chat WordPress plugins while doing business website development :
Convenience
Online chats offer a high level of convenience, eliminating the need for users to physically travel to the service provider’s location for interaction. Communication can be initiated from anywhere at any time, making it an optimal choice for both personal and business interactions. Several WordPress plugins even provide features like broadcasting and live screen sharing alongside online conversations, streamlining multitasking and enabling immediate solutions.
Brand Promotion
Live chat serves as a tool for brand promotion. Positive experiences with your services lead to a lasting impression, enhancing the likelihood of customers choosing your company in the future. By establishing effective communication and focusing on customer needs, you can cultivate a brand image that resonates with your clients and creates a lasting impact.
Efficient Service
Most live chat platforms support simultaneous conversations, allowing customer service teams to assist multiple clients concurrently. This efficient approach differs from the traditional method of addressing one customer query at a time. The ability to handle multiple conversations concurrently ensures swift responses and enhanced customer satisfaction.
User Tracking
WordPress live chat plugins empower business owners to track user activities on their websites. This valuable data allows for informed business decisions and targeted marketing efforts. By understanding user behavior, you can tailor your marketing strategies to suit specific preferences and needs.
Limited Disruption
Text-based communication through live chat is typically less disruptive compared to phone calls. It’s a user-friendly alternative for various purposes, maintaining functionality even in scenarios with slower internet connections. Background noise, which can impair call quality during phone conversations, is less likely to impact online chats.
Security
Maintaining privacy and security is paramount for all businesses, and adherence to stringent security protocols is a top priority in interactions. Many WordPress live chat plugins offer end-to-end encryption for chats, instilling confidence in customers that their sensitive information remains secure during transactions.
Comments and Recommendations
Some WordPress live chat plugins enable the tracking of visitor activities and inquiries, facilitating targeted marketing strategies. Additionally, you can capture genuine comments and feedback about your services during live chats. Addressing feedback in real-time allows for immediate improvement and enhanced customer satisfaction.
Top 14 WordPress Live Chat Plugins
Utilizing a WordPress chat plugin becomes an effective method for delivering immediate assistance to your users. Following are the best 14 live chat plugins:
3CX
Presenting itself as a WordPress chat plugin, 3CX offers a range of options for engaging with website visitors in real time. This encompasses not only live messaging but also voice and video calls. These capabilities can all be managed through a unified web-client dashboard. The installation procedure is relatively uncomplicated, and a user-friendly wizard guides you through much of the setup phase.
| No Of Downloads | Ratings |
|---|---|
| Over 2 million | 4.6 out of 5 |
- Features
- Incorporated voice and video call functionality
- Diverse multi-channel chat support
- Robust chat-routing capabilities
- Price
- Free
- Premium starts from $145/Year
Tidio
Tidio serves as a straightforward yet potent communication solution tailored to enhance your online business. It presents a multitude of integration options that contribute to elevating user experiences and bolstering your overarching marketing endeavors. The process of installing and configuring Tidio is remarkably user-friendly, catering to those seeking to sidestep the complexities of technical jargon during the setup phase.
Upon creating your Tidio account, an installation wizard shepherds you through the remaining steps, which involve customizing agent names, shaping the appearance of the live chat window, and selecting language preferences.
| No Of Downloads | Ratings |
|---|---|
| Over 1 million | 4.8 out of 5 |
- Features
- Suitable for beginners
- Elegantly customizable chat box design
- Versatile chatbot enriched with marketing automation functionalities
- Integrated chat analytics
- Capability to monitor visitor details and behaviors via the control panel
- Price
- $19/month
Pure Chat
This live chat plugin goes beyond providing users with the ability to track users and a dedicated reporting page. Upon installing and activating Pure Chat on your WordPress site, a fresh plugin menu surfaces within your WordPress dashboard. This menu guides you to establish an account. The registration and setup process is uncomplicated, making it an ideal choice for newcomers.
Subsequently, the setup wizard directs you to the dashboard, serving as the hub for all configurations. Here, users can manage chat rooms, extend invitations to team members, and monitor the count of active visitors on their websites.
| No Of Downloads | Ratings |
|---|---|
| Over 200,000 | 4.1 out of 5 |
- Features
- Access to chat transcripts
- Straightforward installation procedure
- Robust analytics prowess
- Customizable chat box
- Price
- 30-day free trial
- Premium plan starting from $39/month
Tawk.To
Tawk.To represent a live chat software solution that brings forth limitless free conversations and an array of customer interaction features aimed at elevating your website’s user experience. This WordPress live chat plugin introduces a diverse range of functionalities to ensure seamless connections with your customers, extract valuable insights, and bolster conversion rates.
Throughout the setup phase, users are tasked with generating Properties and chat widgets, each of which is linked to their WordPress website. Following this, return to the WordPress dashboard to make selections for the desired property and widget.
| No Of Downloads | Ratings |
|---|---|
| Over 200,000 | 4.6 out of 5 |
- Features
- All essential features come at no charge
- Users can construct an integrated knowledge base
- Incorporated analytics tools
- Price
- Free
Formilla
Formilla Live Chat prioritizes delivering a seamless live chat experience for WordPress, incorporating elements like chatbots and multi-channel communication. These capabilities are conveniently accessible via an uncomplicated and user-friendly dashboard, accessible on both desktop and mobile applications. Upon installation of the plugin and signing up for the service, users can promptly employ Formilla Live Chat. This plugin covers core live chat functions, encompassing personalized canned responses, proactive chat features, and the capacity to initiate group chats.
Formilla Dashboard Interface Formilla’s standout feature revolves around its AI-driven chatbots, which significantly enhance the efficacy of your live chat support. Users can establish automated responses for common inquiries using the Helper Bots or devise a Custom Bot to address prevalent sales and support tasks.
| No Of Downloads | Ratings |
|---|---|
| Over 150,000 | 4.8 out of 5 |
- Features
- Immediate and uncomplicated installation process
- Advanced chatbot integration
- Robust marketing automation functionalities
- Price
- Free 30 chats per month and one chat agent per account
- Premium plan for $17.49/month
Smartsupp
Smartsupp proves to be an excellent selection for individuals seeking to furnish live chat support for their online stores. This uncomplicated live chat plugin offers fundamental communication and customer support features, all aimed at heightening the experience of your website visitors.
Boasting a straightforward setup process, this WordPress plugin is readily operational. Upon accessing the Smartsupp dashboard, you gain access to tools for initiating live chats and messenger services, monitoring website visitors in real time, and reviewing conversation statistics.
| No Of Downloads | Ratings |
|---|---|
| Over 190,000 | 4.8 out of 5 |
- Features
- Capability for screen recording
- GDPR compliance
- Seamless integration with Facebook Messenger
- Efficient chat routing
- Price
- 14-days free trial
- Premium starting from $19/month
Crisp
Crisp emerges as an apt choice for individuals seeking a hassle-free and straightforward live chat solution tailored for WordPress, offering boundless free conversations. This WordPress live chat plugin ushers in an intuitive setup procedure alongside a chat box boasting a simple yet professional appearance.
Within this chat box, users can conveniently access pivotal real-time support functionalities, encompassing live chat, contact forms, and mobile and desktop apps, all facilitated through enrollment in a free plan. Concurrently, live chat agents can engage with customer messages via an intuitive interface, accomplishing crucial tasks such as issue resolution or seamless chat transfers.
| No Of Downloads | Ratings |
|---|---|
| Over 300,000 | 4.6 out of 5 |
- Features
- Free and unlimited chat capability
- Incorporated knowledge base
- Robust chat analytics tool
- Price
- Two free live chat
- Premium starting from $25/month
Facebook Chat Plugin
The inclusion of an innate instant messaging function was a defining feature that set Facebook apart from its rivals. Over time, this feature evolved into the dedicated live chat software known as Facebook Messenger, accessible via both the website and mobile applications.
In the contemporary landscape, numerous online businesses harness Facebook Messenger to facilitate communication and deliver live chat support to their clientele. This service can also be seamlessly incorporated into your website utilizing its dedicated WordPress live chat plugin.
| No Of Downloads | Ratings |
|---|---|
| Over 1 million | 3.5 out of 5 |
- Features
- Smooth assimilation with Facebook and Instagram accounts
- Access to Facebook Ads and analytics tool
- Customizable chat box
- Price
- Free
Live Agent
Its array of features and integrations positions it as an ideal selection for companies seeking to streamline their support processes and elevate customer satisfaction levels. The process of installing and configuring the LiveAgent plugin is straightforward, facilitated by an intuitive interface that guides you through the setup sequence. Upon installation, you gain the ability to personalize the chat widget’s appearance, configure automated responses, and oversee support tickets via a centralized dashboard.
| No Of Downloads | Ratings |
|---|---|
| Over 50,000 | 4.7 out of 5 |
- Features
- Holistic multi-channel support management
- Capacities for automation and routing
- Real-time typing-view and visitor monitoring
- Incorporated analytics and reporting
- Price
- 14-day free trial
- Premium starting at 49/month
Chaport
Chaport presents an exceptional solution tailored for those seeking a seamless and delightful means of engaging with their customers. With a user-friendly installation process devoid of intricate configurations, this live chat plugin emerges as an exceptional choice for beginners.
WordPress Installation Code for Chaport This live chat plugin introduces a multitude of features designed to enhance the efficacy of your live chat support interactions. Users can harness chatbots to bolster the efficiency of your support team’s responses to frequently asked questions, heighten conversion rates, and capture additional leads.
| No Of Downloads | Ratings |
|---|---|
| Over 18,000 | 5 out of 5 |
- Features
- Dependable and user-friendly chatbot functionality
- Unlimited chats and website coverage
- Multi-channel live chat capabilities
- Price
- The free plan grants access to foundational features encompassing unlimited chats, a 60-day chat history, and rudimentary widget customization
- Premium starting at $19/month
Reve Chat
REVE Chat stands as a versatile WordPress chat plugin endowed with an array of advanced features engineered to elevate the caliber of your customer service. It extends multi-channel communication capabilities and an extensive array of integrations with third-party platforms.
This live chat software streamlines the provision of real-time support through mechanisms such as auto triggers and canned responses, bolstering efficiency. Users can harness the chat routing functionality, which autonomously directs chats to the appropriate agent.
| No Of Downloads | Ratings |
|---|---|
| Over 20,000 | 4.5 out of 5 |
- Features
- Incorporation of free video chat and screen-sharing
- Intuitive chatbot builder
- Extensive customization of live chat widgets
- Incorporated analytics tool
- Price
- 14-day free trial
- $12 per month per agent under a two-year plan
LiveChat
LiveChat emerges as a feature-laden WordPress plugin, encompassing proactive chat invitations that autonomously dispatch personalized messages to individuals. The inclusion of attributes like canned responses, personalized messages, and post-chat surveys enhances your capacity to engage with clients and fortify customer support with heightened effectiveness. These features also exhibit a high degree of customization, ensuring alignment with your preferences.
LiveChat Widget Customization Settings The creation of professional-looking chat boxes is a straightforward endeavor, facilitated by the chat widget customization options. This WordPress plugin facilitates the effortless alteration of numerous elements, ranging from widget appearance to positioning.
| No Of Downloads | Ratings |
|---|---|
| Over 700,000 | 4.7 out of 5 |
- Features
- Capability for unlimited concurrent chats
- A diverse spectrum of third-party integrations
- Incorporated chat analytics tool
- Price
Premium starting at $16/month
JivoChat
JivoChat transcends the realms of mere communication, emerging as a WordPress plugin that augments the customer engagement experience with an array of marketing capabilities.
Much like its contemporaries within the realm of WordPress chat plugins, JivoChat simplifies client interactions by furnishing fundamental live chat features. These encompass offline messaging, voice calls, and chat routing, all conveniently accessible through the dashboard interface.
| No Of Downloads | Ratings |
|---|---|
| Over 300,000 | 4.9 out of 5 |
- Features
- Incorporated CRM tools
- Inclusion of voice call capabilities
- Visitor monitoring and Smart Triggers
- Price
Premium starting at $19/month
Chaty by Premio
Chaty emerges as a formidable contender within the realm of WordPress chat plugins, furnishing a multifaceted communication platform via its free iteration.
This WordPress chat plugin facilitates the engagement of prospective customers through their preferred channels, encompassing stalwarts like Facebook Messenger, WhatsApp, Viber, Slack, and Telegram. By affording such flexibility, customers can seamlessly avail live chat support even subsequent to their departure from your WordPress website.
| No Of Downloads | Ratings |
|---|---|
| 1 million+ | 5/5 |
- Features
- An array of available communication channels
- Seamless integration with alternate live chat solutions
- Facilitation of direct voice calls to your designated phone number
- Price
Premium starting at $9/month
Conclusion
Incorporating a WordPress live chat plugin stands out as a paramount strategy to foster connectivity with your clientele, thus culminating in the augmentation of your website’s user experience, sales prospects, and overall revenue generation.
Feel at liberty to delve deeper into these WordPress live chat plugins, embarking on a comprehensive exploration that guides your selection. As you embark on this journey, ensure to peruse our diverse array of WordPress tutorials, an invaluable repository housing an assortment of invaluable insights, tips, and tricks to propel your digital endeavors to new heights.
FAQs
What is the best free live chat plugin for WordPress?
If you're looking for a cost-effective solution, Tawk.to is the best free live chat plugin for WordPress.
How to use the WhatsApp chat feature on my WordPress site?
To activate the WhatsApp chat feature on your WordPress site, navigate to the WordPress.org repository and search for WhatsApp. Choose the plugin with the highest number of active installations and favorable reviews to integrate into your website.
Is it possible to integrate Facebook Messenger with your WordPress shop?
Yes, Facebook Messenger can be integrated with your WordPress store. The majority of chat service providers, including Tidio, enable this feature, which is relatively common across social media platforms.
How do I incorporate chat functionality into my WordPress website?
To incorporate a chat feature into your WordPress site, access the Plugins section within your WordPress dashboard. Conduct a search for plugins like Crisp or Tidio, and choose the one that aligns with your requirements. We strongly endorse Crisp due to its extensive feature set, cost-effective pricing, and favorable user evaluations. Additionally, Tidio stands out with its user-friendly interface and mobile application capabilities.
